Bike warranty technician

Location: Montreal

Founded in 1979, Outdoor Gear Canada is an exclusive distributor of premium cycling products. OGC is headquartered in a LEED-certified office and warehouse complex in Montreal and operates a warehouse and service center in Vancouver for western Canadian dealers. OGC promotes a healthy lifestyle (in-house gym, yoga classes, bike to work program and more). The company also offers to its full time employees health & dental benefits, progressive education, training and profit sharing programs.

Bike warranty technician (full time)                                    


The bike warranty technician is responsible for the reception, processing and evaluation of all warranty requests pertaining to all of our bike brands. Among other tasks, candidates would be expected to:


-          Evaluate warranty requests for OGC bike brands

-          Provide technical support to dealers for all OGC bike brands

-          Ensure timely responses to customer requests

-          Contact customers with evaluations and repair estimates

-          Build prototype and sample bikes as needed

-          Perform Opus bike quality control; communicate potential issues to bike brand managers

-          Report to after-sales service manager on a daily basis


Successful candidates will have:


-          Organized and autonomous

-          Good interpersonal skills; works well in a team

-          Minimum 2 years’ experience as a bike mechanic

-          Experience in after sales service an asset

-          Experience building and servicing wheels an asset

-          Experience with Shimano STePS and BMX bikes an asset

-          Must be bilingual English/French, oral and written


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