FAQ

Transport Canada’s Motor Vehicle Safety Regulations include the following conditions for a vehicle to be classified as a power-assisted bicycle:

  • They must have pedals and be capable of being propelled by muscular power;
  • Less than 500W of electric motor output;
  • Incapable of providing further assistance above 32km/h;
  • The motor must not engage before you attain a speed of 3km/h.

The Opus WKND, Connect and Case+ all conform to these conditions.

Each Canadian province sets its own highway traffic codes, and for the most part any power-assisted bicycle is treated just like any other bike. That is, no licence or insurance are required, and e-bikes are fully legal to use on public roadways. Note, however, that there are age restrictions in some territories, and helmet laws apply equally to e-bikes. We suggest that you look up your local regulations to make sure you’re fully compliant with the laws.

All Opus electric bikes feature “Pedal Assist,” which regulates the power delivery from the electric motor. Basically, sensors on the bike detect how hard you’re pedalling and control the motor’s output so it corresponds to your effort. The harder you pedal, the stronger the assist. The percentage of assist is controllable on the bikes. As a result, you’ll get greater range with a low level of assist, or use less effort with a high level of assist. When you stop pedalling, the sensors tell the motor to shut off to save power. The sensors also tell the motor when you’re travelling above 32 km/h, so that it will stop assisting you. While it is possible to ride faster than 32 km/h, you’ll be doing it by muscle power alone.

A battery’s charge can be looked at several ways, but the easiest number to consult is the Watt-Hour rating. The voltage of the battery, multiplied by the amp-hour rating, yields the watt-hour rating, or Wh. This gives you a rough idea of possible range. The Shimano batteries in both the WKND and Connect models are rated at 418Wh. The Pendix battery is rated at 300Wh. Batteries of 500Wh and above are in development, and will likely be backward-compatible. So, as battery technology moves forward, you may be able to upgrade and keep your Opus Electric bike as advanced as possible.

 

The batteries on the Opus WKND, Connect and Case+ are all charged from a standard 110v plug, using the supplied charger. Lights on the batteries indicate the state of charge so you can monitor its progress. Circuitry in the chargers prevent from over-charging the batteries. As a general rule, you can expect an approximately 80% charge in two hours, and a full charge in three to four hours. The Shimano Steps battery is rated at 1000 complete charge cycles, and the Pendix battery will take 500 complete charges before its capacity begins to diminish.

 

The answer is, “It all depends.” Many variables will affect the distance that you can ride on a charge. The Shimano STEPS and Pendix systems both have three levels of assist that will give you between 30km and 125km, in optimal conditions. Rider and cargo weight, along with hilly terrain and strong headwinds, will all reduce the range. In practice, on the max assist levels and with flat terrain, you can easily attain 30km to 50km of commuting.

 

Opus electric bikes are built with quality parts, and assembled and tested in our Montreal facility. Apart from the normal maintenance associated with a standard bicycle, the electric drive systems require the following basic maintenance:

 

-          Batteries need to be charged before long-term storage, and the electrical connections should be protected from contamination once the battery is removed. Batteries must be stored in a cool and dry place.

About the Opus electric bike systems:

-          The Opus WKND and Connect bikes are equipped with the Shimano STePS ebike drive system. It uses a proprietary drive unit that includes the motor, control unit and BB axle. The controls and display unit are connected with standard Di2 cables, and the system can be customized, updated and diagnosed using the standard Shimano e-tube program that connects to a computer via USB cables. Please see an authorized Opus dealer to service the Shimano STePS system.

-          The Pendix system has two main components, the battery and the motor unit. A simple flashing light will indicate a problem with either unit, which can easily be replaced by an authorized Opus-Pendix service location.

-          We have used both systems in extended testing, in inclement Canadian weather in all seasons, and they perform flawlessly. A note concerning winter use: Battery capacity is reduced in very cold weather, and the battery must be warmed up to above 10 degrees C before charging to avoid damage to the cells.

Find your nearest OPUS retailer by clicking on the dealer locator.

Yes, select OPUS retailers participate in our demo program. Contact your local OPUS retailer for more information. 

Each OPUS model has a specific geometry chart as well as rider recommendations based on height. You’ll find geometry charts on each model’s web page. 

Unfortunately not, but your OPUS retailer can special order any OPUS bike and assemble it for you. Find your nearest OPUS retailer here

Contact us at info@opusbicycle.ca and we’ll gladly help you. 

Yes, you can view all previous years’ catalogs here. 

Yes, please have your serial number in hand (located on the frame, under the bottom bracket), and click here. 

An owner’s manual is included in the box with each OPUS bike when it’s shipped to the dealer. The sales agent should give you the manual upon purchase. If it’s been misplaced, you can download a copy here. 

OPUS serial numbers are located on the bicycle frame, under the bottom bracket. 

Refer to the rack manufacturer’s user’s guide and follow proper tightening instructions. In all cases, over-tighening of a rack clamp can damage a carbon frame and is not coverted by the OPUS warranty. 

Yes, but always refer to the trainer manufacturer’s user guide and follow proper installation instructions. 

We have suggested guidelines based on our frames and forks. However, you should check with your dealer to ensure that your particular OPUS bike meets your needs.

Yes, any bike store can service your OPUS bicycle. However, OPUS warranty claims must be handled through an authorized OPUS retailer. You can find your nearest OPUS retailer here.

See our warranty policy here. 

Unfortunately not. See our warranty policy here. 

All OPUS dealers can order a replacement hanger for you from our warranty center. Your can find your nearest OPUS retailer here.

Unfortunately not. OPUS warranty claims must be handled through an authorized OPUS retailer. Your can find your nearest OPUS retailer here.

While carbon composites can be repaired,  it depends on the severity and location of the damage. Contact your OPUS dealer to find out.

Unfortunately not. 

Yes, there is an OPUS crash replacement program. In the unfortunate event that you need a crash replacement, please contact your OPUS dealer for details.

Unfortunately not. 

Please contact us at info@opusbike.ca and we’ll get back to you shortly.

Thanks for the interest! Complete the dealer form and we’ll get back to you.

Send your resume to info@opusbike.com and we’ll forward it to our sports marketing team.